Audio Solutions Question of the Week: How Do I Update the Firmware on my Headphones with the Audio-Technica Connect App?

Audio Solutions Question of the Week: How do I update the firmware on my headphones with the Audio-Technica Connect app?

Question: How do I update the firmware on my headphones with the Audio-Technica Connect app?

Answer: The Audio-Technica Connect app is available for both Android and iOS devices from the appropriate download stores, and offers a lot of features for compatible Audio-Technica headphones. Once you open the app and connect to your headphones, if a new firmware version of the headphones is available, a pop-up window may appear asking if you want to download the most recent firmware. The app will walk you through the process. There are a few things to note prior to updating:

  • Make certain your Audio-Technica product and Android or iOS device are in close proximity and on a stable network.
  • Do not perform an update in areas with a high volume of 2.4 GHz band wavelengths, such as on a train or plane.
  • Do not exit the Connect app while update is in progress.
  • Stop all other apps while updating your Audio-Technica product. Using other apps while an update is in progress may cause the update to cancel.
  • If the Bluetooth connection is lost during the update, delete the Bluetooth history from your Android or iOS device and charge the Audio-Technica product with the included cable to reset the product. Repeat the Bluetooth connection procedure.
  • Make certain your Audio-Technica Connect app is up to date.
  • The update can take up to 30 minutes for Android and up to 90 minutes for iOS. Update times may differ according to the update content.
  • The Audio-Technica product cannot be used while an update is in progress.
  • Make certain your Audio-Technica product has a fully charged battery prior to updating.
  • Once fully charged, remove the charging cable from the Audio-Technica product and do not plug the cable back in until prompted to reset the product to complete the update.
  • Do not power off your Android or iOS device while updating your Audio-Technica product.
  • Do not turn off the Audio-Technica product while update data is being transmitted or an update is in progress. Doing so may render the product unusable. Wait until you receive the pop-up notification stating that the firmware update is complete.

Below is a walk-through of the firmware updating process, using the ATH-M50xBT headphones as an example. The process for updating other headphones is very similar.

  1. Launch the Connect app and select the headphones to update.
    Audio Solutions Question of the Week: How do I update the firmware on my headphones with the Audio-Technica Connect app?
  2. If the Connect app asks to connect in “BLE Mode,” select “Yes.” If the app does not ask, go to the next step.
  3. If an update is available for the selected Audio-Technica product, a pop-up notification will appear asking if you want to download the updated firmware. Select “Yes.”Audio Solutions Question of the Week: How do I update the firmware on my headphones with the Audio-Technica Connect app?
  4. Once the firmware file is ready, another pop-up notification will appear asking if you want to update the selected Audio-Technica product. Select “Yes.”Audio Solutions Question of the Week: How do I update the firmware on my headphones with the Audio-Technica Connect app?
  5. Read the firmware update information notes and select “Next.”Audio Solutions Question of the Week: How do I update the firmware on my headphones with the Audio-Technica Connect app?
  6. Read the Software License Agreement and check “Agree” and select “Start.” The firmware update will begin.Audio Solutions Question of the Week: How do I update the firmware on my headphones with the Audio-Technica Connect app?
  7. During the update, if the application instructs you to restart the headphones, follow the prompts to do so.
  8. As the update comes to a completion, the Audio-Technica product will restart automatically and a pop-up notification will appear with the final update instructions. To complete the update process, use the included USB cable to connect your Audio-Technica product to a computer or a USB power block.
  9. Confirm that the indicator lamp on your Audio-Technica product is illuminated red, and then disconnect the USB cable from the headphones. Do not turn off your Audio-Technica product until you receive the pop-up notification stating that the update is complete. If your headphones have a power switch, you may need to turn it off and then back on.
  10. The Audio-Technica product will restart and connect via Bluetooth to your Android or iOS device.
  11. Open the Audio-Technica Connect app and select your newly updated product to verify the firmware version.
  12. Within the Connect app, select the arrow next to your product and select “Product Information.”
  13. Confirm that the Firmware Version has been updated.

If you need to cancel during the middle of the update, click on the “Cancel” button. You will then need to reset your Audio-Technica product. Use the included USB cable to connect your Audio-Technica product to a computer or a USB power block. Once the indicator lamp on the headphones illuminates red, you may disconnect the USB cable.  

If you have questions about updating your Audio-Technica headphones with the Audio-Technica Connect app, you may contact the Audio Solutions Department.  

Audio-Technica

15 Comments

  1. a cant fix the frimware update a dont understand how too do it it crash every singel time why do it so fucking hard too update something

  2. What are the patch notes of the firmware upgrade 1003?

    What is in this update?

  3. My update keeps failing at the “restart” step at 99%!
    Why is the updated even required?

  4. Update keeps failing at the restart step at 99%. No ability to do the update via PC. Download process takes 90 (!!!!) minutes and then fails

  5. this may be helpful for those who are dealing with failed firmware update attempts for the ATH-M50xBT headphones — I had gotten to the 99% firmware update complete point — I was then instructed to hit the Restart button in the Connect app while holding down the touch panel on the left earcup (so I thought) — I did so and the update failed – turns out that I had glossed over the instructions — if you look closely at the illustration, it shows that in addition to depressing the touch panel, all 3 buttons must also be held down simultaneously while hitting the Restart button in the app — after doing this, and then plugging in the headphones (per additional instructions), the firmware update succeeded — it’s kind of tricky doing all this simultaneous depression — if you happen to be missing a hand, you’re out of luck!

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