Q: The platter on my AT-LP60 (or AT-LP60-USB) turntable is not turning. What is wrong?
A: If you have not already done so, make certain the belt is still routed around the gold colored motor pulley and that the belt is taut. The easiest way to check this is to remove the black felt mat from the turntable and rotate the aluminum record platter by hand until one of the large rectangular openings is positioned at the upper left corner of the turntable (at about the 10 o’clock position). Look down into the opening and locate the gold colored motor pulley. Make certain the belt is around the pulley and that the belt is taut. The belt does not go around the white colored post on the right side of the turntable (at about the 2 o’clock position). The belt goes around the gold colored motor pulley and the rim on the underside of the platter only.
If the belt is off the motor pulley, it is probably off the platter as well. To reinstall the belt, remove the platter from the turntable by placing your thumb and a finger in the two circular holes near the spindle and gently lifting the platter straight up. Turn the platter over so the bottom is facing up, and reinstall the drive belt around the drive rim, which is located about an inch from the platter’s outer edge. Make certain there are no twists in the belt. Reinstall the platter onto the turntable and rotate the platter by hand until one of the large rectangular openings is located at the upper left corner of the turntable (at about the 10 o’clock position). Look down into the opening and locate the gold colored motor pulley. Grab the belt from the inside edge of the rectangular opening and pull it over and around the pulley. Place the black felt mat back on the aluminum record platter.
After verifying that the belt is still around the pulley (or after reinstalling the belt), follow the steps below to reset the turntable’s automatic cycle mechanism, then retry operating it:
- Unplug the AC power cord from the AC power source (typically a wall outlet).
- Press and release the STOP button.
- While holding the tonearm in the tonearm rest with one hand, use your other hand to slowly rotate the aluminum record platter in a clockwise direction for at least 10 full revolutions.
- Place a record on the record platter.
- Plug the AC power cord back into the AC power source.
- Press and release the START button.
Your platter should spin correctly now. But if you’re still having problems, please contact our Audio Solutions Department. We are always happy to help! And be sure to check back next Wednesday for another “Question of Week.”